Last updated: 9 June 2026 | Review date: 9 June 2027
Aulds The Bakers is the trading name of Aulds The Bakers Ltd, a company registered in Scotland under company number SC440756.
Registered office and contact address: 5-9 Brisbane Street, Greenock, PA16 8LS.
Contact email: enquiries@aulds.co.uk.
These Terms & Conditions apply to your use of the Aulds The Bakers website at www.aulds.co.uk. By using our website, you agree to these terms. If you do not agree to these terms, you should not use our website.
1. About our website
Our website provides information about Aulds The Bakers, our shops, products, ingredients, allergens, recruitment opportunities and customer enquiries.
The website does not currently offer online ordering or online payment. Any orders for celebration cakes, birthday cakes or other products must be placed directly with one of our shops or through another direct arrangement with us.
2. Product information
We take reasonable care to ensure that product information, images, descriptions, ingredients and allergen information on our website are accurate and up to date. However, recipes, ingredients, suppliers, production methods, product ranges and availability may change from time to time.
Product images are for guidance only. The appearance of products may vary. Customers should always check product labels and available in-store information before purchasing or consuming products.
3. Allergens and food safety
Food allergies and intolerances: due to the production methods used in Aulds Bakery and Shops, we are unable to guarantee that any of our products are free from the allergens listed below:
Celery (including celeriac), cereals containing gluten, crustaceans, egg and egg derivatives, fish, milk and milk derivatives, mustard, nuts and nut products, soya, sulphur dioxide and sulphites.
If in doubt, please ask a member of staff before purchasing or consuming our products. Recipes, ingredients and allergen information may change from time to time, so customers should always check labels and available product information before consuming.
4. Availability
Products shown on our website may not be available in every shop or at all times. We may change, withdraw or update products without notice.
5. Orders placed directly with us
Where you place an order directly with one of our shops or team members, the specific order details, price, collection location and collection time will be agreed with you at the time of order. For custom, celebration, birthday cake or made-to-order products, cancellation may not be possible once production has started or ingredients, packaging, decorations or other materials have been committed. Deposits for custom or made-to-order products are non-refundable unless we are at fault or otherwise agree in writing.
6. Returns and complaints
Our Returns, Refunds & Complaints Policy explains how we deal with returns, refunds, replacements and product complaints. Nothing in these terms affects your statutory rights.
7. Enquiry forms and recruitment
If you submit an enquiry or job application through our website, you must ensure that the information you provide is accurate and not misleading. Submitting an enquiry does not create a contract between you and Aulds The Bakers. Submitting a job application does not guarantee an interview or employment.
We will handle personal information in line with our Privacy Policy.
8. Website content
All content on this website, including text, images, logos, product names, designs, graphics and layout, belongs to Aulds The Bakers or is used with permission.
You may view and use the website for personal, non-commercial purposes. You must not copy, reproduce, publish, distribute, modify or commercially exploit our website content without our prior written permission.
9. Acceptable use
You must not use our website unlawfully or fraudulently, submit false or harmful information, interfere with the operation or security of the website, attempt unauthorised access to our systems, upload viruses or malicious code, or use the website in a way that could damage our business, reputation or website
10. Links to other websites
Our website may contain links to third-party websites or platforms. We are not responsible for the content, accuracy, privacy practices or availability of third-party websites.
11. Website availability
We aim to keep our website available and working properly, but we do not guarantee that it will always be available, uninterrupted or error-free. We may suspend, withdraw or change any part of the website without notice.
12. Liability
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.
Subject to that, we are not responsible for website downtime or technical issues, third-party websites or services, loss caused by use of outdated information where we have taken reasonable care, loss of profit, business, goodwill or opportunity, or indirect or consequential loss. Nothing in these terms affects your statutory rights as a consumer.
13. Privacy and cookies
Your use of our website is also governed by our Privacy Policy and Cookies Policy.
14. Changes to these terms
We may update these Terms & Conditions from time to time. The latest version will be published on our website.
15. Governing law
These Terms & Conditions are governed by Scots law. The Scottish courts will have jurisdiction over any dispute arising from these terms or your use of our website.